Hi everyone! Below you will find some answers to question we often receive. If you do not see an answer to your question, please email us.
If you have a product-related question, please also be sure to read the entire item description to see if your question is answered there.
What kind of sticker paper do you use? What kind of pens work best?
Our sticker sheets are glossy with permanent adhesive...although they can be moved within a short amount of time after placing down. Glossy stickers are shiny and are more like the kind of sticker you'd find in a store. They are crisp, bright, and work really well for photo-related stickers. Non-gel pens work best (like Sharpie Ultra-fine markers and ballpoints) but many quick-dry gel pens work well too (I love using the Papermate Inkjoy Gel pens!).
Can your kits work with my planner?
Our kits are made with the dimensions of the Erin Condren Life Planner in mind. The dimensions of the boxes and full checklists are 1.5" wide x 1.9" tall. Unfortunately, we don't have all the planners that are available out there in order to compare, but hopefully providing those dimensions will allow you to compare them to whatever planner you have. Our kits have also been used in Happy Planners and EC Vertical and other planners, with slight modifications...and since we offer all of our stickers individually as well (i.e. you don't have to buy the full kit) you can pick and choose what works best for you!
Our non-kit stickers will work in ANY planner!
Do you take custom orders?
Unfortunately, we are unable to take full custom requests...however, we would be glad to slightly modify a particular sheet that is already in the shop (like only wanting one character on a full sheet instead of a bunch of different characters). We can't reformat kits to different planner sizes. We are also always open to new suggestions for sticker ideas and will add it to our list! :)
Shipping prices are based on the items you have in your cart.
How long will it take to receive my order?
Our items ship within 1-7 business days after purchase. That does not include shipping time, which will depend on your location and the type of shipping you select at checkout. PLEASE keep these times in mind when ordering to make sure you will receive your item in time. Unfortunately, we cannot guarantee delivery by a specific date.
Domestic orders shipped via USPS, in the contiguous US typically take anywhere from 3-14 business days.
Once an item is shipped, it is in the hands of USPS. For tracking updates, please use your tracking number to check the status. We are not responsible for any issues that occur during transit. If an item is marked as Delivered, we are to assume that is has been delivered…if you have any issues with shipping or delivery, please contact your local post office to investigate. If an item is returned to us due to an incorrect address, we will gladly ship it to you again after you pay a shipping re-charge.
If an item seems to be lost in transit (2 weeks without a tracking number) please contact us and we will work to resolve.
Stickers are made to order, therefore, we are unable to accept returns or exchanges. If there was a problem with your order that was an error on our part, please contact asap and we will work to resolve it.
We can accept a cancellation within 2 hours of placing your order or (if after 2 hours) if we haven't begun creating your items yet. Please reach out via email/contact form and we will let you know the status.